We are committed to providing a high standard of service. If you are dissatisfied with any aspect of our service, we want to hear from you and will do our best to resolve the issue promptly.

How to Make a Complaint

If you wish to make a complaint, please contact us by email:

📩 kortonetro@gmail.com

Please include:

• Your full name

   

• The domain name involved (if applicable)

   

• A clear description of the issue

   

• Any supporting documentation

   

We aim to acknowledge all complaints within 1 business day and respond fully within 3 business days.

What Happens Next

Once we receive your complaint, we will:

• Review the issue carefully

   

• Contact you for any additional details (if needed)

   

• Provide a response within 5 business days

   

Escalating a Complaint

If you are not satisfied with our response, you may escalate the matter by contacting:

📧 kortonetro@gmail.com
We will review escalated complaints and aim to respond within another 5 business days.

Alternatively, if your complaint relates to a .UK domain and you are unable to reach a resolution with us, you may contact Nominet UK directly:
🔗 Nominet Complaints Procedure